Payment and Refund Policy

Last updated: 8 October 2026

Scope of the Policy and Services Covered

This Payment and Refund Policy applies to all purchases of courses and related services offered through reportivly. The services encompass professional training in video operation, live signal management, content distribution, camera work, and the creation of high-quality media feeds for news programmes and television broadcasting. It covers both one-time course purchases and any subscription-based access to digital training materials. The policy governs transactions made by consumers located in the United Kingdom and explains how payments are processed and refunds handled in line with applicable legislation.

Prices, Currencies, Taxes and Additional Charges

All prices displayed on the website are in British Pounds Sterling (GBP) and include value added tax at the prevailing rate unless otherwise stated. Any additional charges such as optional certification fees or extended access periods will be clearly shown before checkout. reportivly reserves the right to adjust prices for new enrolments, but existing confirmed bookings remain at the price agreed at the time of purchase. Currency conversion fees may apply if payment is made from outside the United Kingdom and are the responsibility of the customer.

Accepted Payment Methods, Authorisation and Security

We accept major credit and debit cards, bank transfers, and approved digital wallets. Payment is authorised at the point of purchase and processed through secure third-party gateways that comply with Payment Card Industry Data Security Standards. reportivly does not store full card details. In the event of a declined payment, the order will not be confirmed until successful authorisation is obtained.

Order Confirmation and Contract Formation

A contract is formed once you receive an order confirmation email following successful payment. This email summarises the course details, access instructions, and total amount paid. Until this confirmation is issued, no binding agreement exists. For digital course content, access is granted immediately upon confirmation, which affects certain cancellation rights as detailed below.

Cancellation Rights and Applicable Periods

Under the Consumer Contracts Regulations 2013, you have a 14-day cooling-off period from the date of order confirmation to cancel without giving a reason. However, if you begin accessing digital course materials within this period, you expressly consent to waive the right to cancel once access commences. Subscriptions may be cancelled at any time with effect from the next billing cycle, subject to any minimum term commitments disclosed at purchase.

Refund Eligibility, Exclusions and Non-Refundable Items

Refunds are available for cancellations made within the 14-day cooling-off period provided no substantial course content has been accessed. Once materials have been downloaded or streamed beyond a short preview, the service is considered fully performed and refunds will not be issued. Promotional bundles, gift vouchers, and completed certification assessments are non-refundable. Refunds are also excluded where the customer has breached the terms of use.

Step-by-Step Procedure to Request a Refund

To request a refund, contact [email protected] or telephone +44 1483 234344 within the applicable time limit. Provide your order number, full name, and a clear statement of the request. You may also write to 6 Union Court, 20-22 Union Road, London, SW4 6JP, United Kingdom. Requests must include proof of purchase and a brief explanation if the cooling-off period applies. Incomplete requests will be returned for additional information.

Inspection, Approval, Rejection and Notification

Upon receipt of a complete request, reportivly will acknowledge it within five working days. The request will be reviewed against eligibility criteria. You will receive written notification of approval or rejection within 14 days. If rejected, the reasons and any available alternatives such as course transfer will be explained. Approved refunds will proceed to processing without further action required from the customer.

Refund Method, Processing Time and Receipt of Funds

Refunds are issued using the original payment method. Processing typically takes up to 10 working days after approval, although bank transfer refunds may require additional verification. Credit or debit card refunds appear on statements within one to two billing cycles depending on the card issuer. reportivly is not responsible for delays caused by third-party financial institutions.

Special Rules for Digital Content, Subscriptions and Promotional Offers

Digital courses are supplied immediately upon payment, triggering loss of the standard cooling-off right once access begins. Subscriptions automatically renew unless cancelled before the renewal date. Promotional offers are subject to the terms stated at the time of purchase and generally do not extend cooling-off periods beyond statutory minimums. Any free trial periods convert to paid subscriptions automatically unless cancelled before the trial ends.

Failed Payments, Duplicate Charges, Chargebacks and Suspected Fraud

Failed payments result in immediate suspension of access until resolved. Duplicate charges will be investigated and refunded promptly upon verification. Chargebacks are treated as refund requests and may lead to permanent account restrictions. Suspected fraudulent activity will be reported to relevant authorities and may result in account termination without refund.

Mandatory Consumer Rights That Cannot Be Excluded

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, UK GDPR, the Data Protection Act 2018, or the Privacy and Electronic Communications Regulations. These include rights to goods and services of satisfactory quality, remedies for faulty digital content, and protections against unfair contract terms. If any provision conflicts with mandatory law, the statutory right prevails.

Contact Route, Policy Changes and Last-Updated Date

For questions about this policy please use the contact form on our Contacts page, email [email protected], call +44 1483 234344, or write to 6 Union Court, 20-22 Union Road, London, SW4 6JP, United Kingdom. reportivly may update this policy to reflect changes in law or business practices. The current version date appears at the top of the page. Continued use of the website after changes constitutes acceptance of the revised terms.